State Business Manager - Southeast Region

About the role

Airtel Africa is looking for a State Business Manager for its Southeast region. The role plans, monitors and ensures achievement of customer and revenue market-share objectives for zonal operations by supervising and influencing multiple teams to deliver operational excellence in network operations, customer service, channel management and market expansion.

Key responsibilities

• Drive revenue-generating customer net additions for prepaid and postpaid, including zonal sales strategies, churn monitoring and activation turnaround times
• Identify and formulate customer service strategies to improve collections, bad debts, channel satisfaction and customer satisfaction scores
• Propose and drive VAS up-selling, reduce recharge turnovers and first-bill churn, and implement channel partner audits for healthy ROI
• Ensure timely disbursement of claims and trade services, and expand distribution width and depth across showrooms and dealer service agents
• Establish SIM selling and retail outlets as a percentage of Easy Charge outlets, and expand Easy Charge outlets to match the zone's active number
• Optimize network coverage and quality, manage new site ROI and deployment, and deliver cell availability and call quality
• Deliver showroom experience, provide standard infrastructure, upskill showroom staff and achieve employee engagement targets

Required profile

• Bachelor's degree in Management or related social sciences; MBA is an advantage
• Minimum 12 years' experience in retail sales, preferably in telecommunications, FMCG or manufacturing, with at least 4 years at middle management level
• Excellent relationship management, numerical acumen, analytical thinking, presentation and communication skills, and proven leadership
• Strong customer-centred orientation, attention to detail and execution excellence

Required skills

• Route-to-market and go-to-market strategy implementation
• Sales and business development with proven revenue generation and growth expertise
• Excellent product knowledge