State Business Manager - North

About the role

Airtel Africa is looking for a State Business Manager for its North zone. The role plans, monitors and ensures achievement of customer and revenue market-share objectives for zonal operations by supervising and influencing multiple teams to deliver operational excellence in network operations, customer service, channel management and market expansion.

Key responsibilities

• Prepaid: identify and formulate zonal sales strategies to drive gross additions, monitor churn and grace periods, supervise acquisition health and activation compliance, and meet activation turnaround times
• Postpaid: same sales strategy and activation oversight, plus achieve the zone's net revenue
• Customer service: develop strategies to improve collections and bad debts, propose and drive VAS up-selling, reduce recharge turnovers and first-bill churn, and deliver on channel satisfaction scores
• Channel partners: audit and review distributors for healthy ROI, monitor timely claim disbursement, and expand distribution width and depth across showrooms and dealer service agents
• Network coverage and quality: optimise network, assess new-site ROI and deployment, and deliver cell availability, call quality and fewer outages
• Showroom experience: improve customer satisfaction, provide standard infrastructure, upskill employees and motivate front-line staff

Required profile

• Bachelor's degree in Management or related social sciences; MBA is an advantage
• Minimum 12 years' experience in retail sales, preferably in telecommunications, FMCG or manufacturing, including at least 4 years at middle management level
• Excellent relationship management, numerical acumen, analytical thinking, presentation and communication skills, and proven leadership

Required skills

• Understanding and implementation of route-to-market and go-to-market strategies
• Extensive sales and business development experience with proven revenue generation and growth expertise
• Excellent product knowledge