Sales Executive - Value Added Services

About the role

The Sales Executive for Value Added Services (VAS) promotes and sells the organization's portfolio of value-added services to visa applicants visiting the Visa Application Centre (VAC). The role enhances the customer experience while driving revenue growth through customer engagement, needs assessment, service recommendation and upselling.

Key responsibilities

• Proactively engage visa applicants at the VAC to identify their needs and promote relevant value-added services, ensuring a superior customer experience and maximizing sales opportunities.
• Achieve established sales targets by upselling and cross-selling services such as premium services, courier services, SMS notifications, travel insurance, photography, document assistance and other customer support solutions.
• Provide accurate information and professional guidance on services, pricing, benefits and promotional offers so applicants can make informed decisions.
• Maintain accurate sales records, prepare reports, monitor service uptake trends and help implement sales initiatives that improve customer satisfaction, service penetration and VAC performance.