Relationship Manager, SME Banking

About the role

The Relationship Manager drives revenue growth by onboarding and nurturing relationships with small and medium-sized business clients, using Standard Chartered's global network to support international trade and deliver tailored financial solutions. The role works across several teams to support Trade Finance, deposit mobilization and long-term client engagement, with a focus on client acquisition, portfolio management and cross-selling.

Key responsibilities

• Identify and acquire Trade and SME clients with high deposit potential, focusing on current accounts and low-cost deposits
• Prospect new-to-bank Trade SMEs across sectors using supplier and buyer ecosystems, strategic alliances, targeted lists and local market knowledge
• Promote digital channels by setting up remote access systems such as online banking, POS, client centres and ATMs
• Work with specialist teams to deepen relationships with high-value clients through SME products and tailored solutions
• Assess client needs and offer trade finance products, structured deposits, cash management and payment solutions
• Produce weekly client feedback and market intelligence reports for senior leadership
• Drive growth in Trade Finance and deposits, promoting letters of credit, bank guarantees, import/export financing and structured trade solutions
• Partner with Trade Operations and Treasury for smooth trade transaction processing
• Comply with KYC, AML and risk management protocols, and uphold the Group's values and code of conduct

Required profile

• At least 5 years' post-graduate experience in banking, focused on trade finance or SME relationship management
• First degree in Business, Finance, Economics or a related field, or equivalent professional qualifications
• Specialised knowledge and certification in trade finance instruments and global trade regulations is highly advantageous
• Sound working knowledge of SME banking products and lending instruments

Required skills

• Trade finance expertise: letters of credit, bills for collection, bank guarantees and standby letters of credit
• Transaction banking products and deposit mobilization strategies
• Credit and risk assessment for SME banking
• Knowledge of regulatory frameworks and compliance obligations in banking and trade finance
• Excellent communication and teamwork skills in a global banking environment

What we offer

• Competitive salary and benefits under the Fair Pay Charter
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits in some locations
• Annual leave, parental/maternity leave (20 weeks), sabbatical (up to 12 months) and volunteering leave (3 days)
• Flexible working options and patterns
• Wellbeing support including a digital wellbeing platform, resilience courses, an employee assistance programme and mental health first aiders
• Ongoing learning and reskilling opportunities