Customer Relationship & Business Development Officer

About the role

The Customer Relationship & Business Development Officer will manage existing client relationships, drive engagement, and support repeat business while identifying growth opportunities to help expand revenue.

Key responsibilities

• Maintain strong relationships with existing customers and serve as primary contact.
• Resolve customer requests, complaints, and inquiries promptly and professionally.
• Conduct regular engagement activities to improve retention and satisfaction.
• Support repeat business, cross‑selling and upselling of services.
• Prepare quotations, proposals and follow up on leads.
• Coordinate with technical and operations teams to ensure smooth service delivery and timely documentation.
• Maintain CRM records and prepare reports on engagement, pending quotations, revenue opportunities and retention.

Required profile

• Strong communication and interpersonal abilities.
• Proactive, detail‑oriented and able to follow through consistently.
• Commercial awareness with a customer‑focused mindset.
• Ability to manage multiple accounts independently and collaboratively.

Required skills

• Proficiency in Microsoft Office tools.