Operations Team Lead
Moniepoint Group · Lagos
Job description
About the role
Moniepoint is seeking an Operations Team Lead to own the end‑to‑end payments operations platform. You will design and execute the strategic roadmap, lead a cross‑functional team, and ensure seamless, scalable processes that drive revenue growth and customer satisfaction.
Key responsibilities
- Define the operations vision and align team roadmaps with corporate growth targets.
- Manage the annual operations budget, optimizing headcount, vendor spend, and technology investments.
- Lead a weekly Operations Council with Product, Tech, Risk, and Finance to review performance and prioritize initiatives.
- Implement Lean Six Sigma practices, delivering at least two Kaizen projects per quarter.
- Maintain compliance with CBN, PCI‑DSS, and other regulatory standards, ensuring zero critical audit findings.
- Shape the automation roadmap, prioritizing RPA, AI/ML, and API integrations to reduce manual effort by 30% YoY.
- Recruit, mentor, and retain high‑performing operations talent while maintaining high engagement scores.
Required profile
- Proven ability to translate high‑level strategy into tactical roadmaps and measurable outcomes.
- Strong data‑driven mindset with experience in KPI management and performance scorecards.
- Experience overseeing compliance and risk in a regulated payments environment.
- Demonstrated leadership in building and scaling operations teams.
Required skills
- Power BI
- Tableau
- SQL
- Advanced Excel
- Lean Six Sigma
- Robotic Process Automation (RPA)
- AI/ML concepts
- API integration
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Published 2 hours ago
Expires 1 month from now
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Moniepoint Group
Lagos
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