Front Desk Officer – Reception & Administrative Support

About the role

We are looking for a Front Desk Officer to manage the reception area at our Lagos office. The role involves greeting visitors, handling calls, and providing administrative support to ensure smooth daily operations.

Key responsibilities

• Welcome and assist visitors, clients, and guests in a professional manner.
• Answer, screen, and direct incoming telephone calls.
• Manage appointments, meetings, and conference‑room bookings.
• Handle incoming and outgoing mail, courier services, and deliveries.
• Maintain visitor records and issue passes as required.
• Provide accurate information to customers and staff and respond to inquiries.
• Keep the reception area clean, organized, and presentable.
• Support administrative tasks such as filing, data entry, photocopying, and document management.
• Coordinate with other departments to facilitate communication.
• Monitor office supplies and place orders when necessary.
• Assist in preparing reports, correspondence, and other office documents.
• Ensure compliance with company policies and security procedures.

Required profile

• OND qualification in any relevant field.
• Previous experience in a receptionist, front‑desk, or customer‑service role is preferred.
• Professional appearance and a positive attitude.

Required skills

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Excellent verbal and written communication.
• Strong organizational and multitasking abilities.