Customer Success Manager (Fluent French Speaking)

About the role

The Customer Success Manager will join the EMEA Customer Excellence team at Commodity Insight, part of S&P Global Energy. The role focuses on onboarding, educating, and enabling customers to maximise the value of our energy and commodities solutions, while building trusted relationships.

Key responsibilities

• Proactively engage with customers to understand their needs and ensure they derive maximum value from our solutions.
• Onboard customers efficiently and deliver remote or in‑person training sessions tailored to their workflows.
• Develop and maintain strong relationships with key stakeholders to drive product adoption and satisfaction.
• Monitor usage data to identify opportunities for further engagement and value creation.
• Act as a trusted advisor, providing insights and recommendations to enhance the customer experience.
• Represent the voice of the customer to improve our services.
• Collaborate across functions to create a seamless, elevated customer experience.
• Anticipate challenges and address them before they escalate.
• Capture all customer interactions accurately in Salesforce.

Required profile

• Fluency in English and French, both written and spoken.
• Minimum 3 years of experience in customer success, account management, or a similar role.
• Bachelor’s degree in a business‑related discipline preferred.
• Ability to manage multiple accounts and projects simultaneously.
• Willingness and ability to travel to meet clients.
• Eligibility to work in Nigeria or other ECOWAS member states.

Required skills

• Proficiency with Salesforce or a comparable CRM platform.