Transport Terminal Manager

About the role

The Transport Terminal Manager will lead daily operations at the terminal, ensuring smooth dispatch, arrivals, loading and off‑loading of vehicles. This role is pivotal in maintaining schedule adherence, customer satisfaction and revenue integrity across the terminal’s activities.

Key responsibilities

• Oversee daily terminal activities including dispatch, arrivals, loading and off‑loading.
• Ensure timely departure and arrival of vehicles according to schedule.
• Monitor terminal flow to avoid congestion and delays.
• Coordinate fleet utilization and route assignment.
• Supervise drivers, ticketing officers, customer service and support staff, assigning duties and ensuring accountability.
• Conduct performance monitoring and take disciplinary actions when necessary.
• Resolve passenger or client complaints promptly and maintain high service standards.
• Monitor ticket sales, freight charges and other revenue streams, ensuring accurate daily remittance and reconciliation.
• Enforce safety standards, transport regulations and company policies, overseeing incident reporting and emergency response.
• Collaborate with the fleet manager on vehicle availability, roadworthiness, maintenance schedules and capacity compliance.
• Prepare daily, weekly and monthly operational reports and maintain accurate terminal records.

Required profile

• Minimum of an HND qualification.
• At least 3 years of experience in a similar terminal or transport management role.
• Mid‑level experience (approximately 36 months).

Required skills