Team Lead - Field Recovery

About the role

FairMoney is seeking a Team Lead for Field Recovery to oversee credit risk reduction activities across Lagos, Anambra and Owerri. The role works closely with the Collections Manager to monitor and improve collection processes and ensure timely recovery of delinquent loans.

Key responsibilities

• Supervise daily activities of Collections Leads, ensuring strong execution and accountability.
• Coach, support and monitor collections team members for effective performance.
• Review delinquent loan portfolios to identify default drivers, recovery gaps and emerging trends.
• Recommend and track corrective actions to improve collections outcomes and ensure timely issue closure.
• Optimize collections processes for better efficiency and performance.
• Prepare and review team performance and personnel monitoring reports.
• Manage administrative collections activities, including regional drives allocation.
• Ensure collections activities comply with company policy, regulatory expectations and internal standards.
• Support enhancement of collections policies, procedures and standards.
• Monitor collection operations for emerging risks and provide regular portfolio recovery insights to leadership.

Required profile

• Bachelor’s degree in a relevant field.
• 3+ years experience in collections/field recovery, with at least 2 years in a Team Lead role.
• Strong understanding of delinquency management and roll rates.
• Proven experience managing and motivating field teams.
• Strong negotiation, communication and conflict resolution skills.

Required skills

• Proficiency in Microsoft Excel.

What we offer

• Private Health Insurance.
• Pension Plan.
• Training & Development.
• Performance Bonus.