Recovery Manager – Loan Recovery Lead

About the role

The Recovery Manager will strategically lead and manage all loan recovery operations for FairMoney, ensuring timely recovery of overdue loans, reduction of NPL ratios and compliance with CBN regulations. This senior position oversees a nationwide team of field recovery officers, supervisors and third‑party agents.

Key responsibilities

• Develop and execute field recovery strategies, set KPIs and daily activity expectations.
• Oversee borrower visits, skip‑tracing, location validation and recovery escalations.
• Approve restructuring or settlement offers within delegated authority and track field activities using digital tools.
• Ensure compliance with CBN Consumer Protection Regulations and conduct periodic audits to prevent misconduct.
• Recruit, train and supervise field recovery officers, zonal supervisors and contract agents.
• Collaborate with Credit, Collections, Risk, Legal, Operations and Customer Service for holistic case management.
• Improve field processes, route planning, customer tracking and reporting structures.

Required profile

• Bachelor’s degree in Business, Finance, Economics, Accounting or related field (MBA or professional certification a plus).
• 6+ years experience in field recovery within financial lending, with 2‑3 years in senior leadership or supervisory role.
• Strong knowledge of CBN Microfinance Guidelines, debt recovery laws and ethical collection standards.

Required skills

• Familiarity with CBN Microfinance Guidelines.
• Knowledge of debt recovery laws.
• Understanding of ethical collection standards.

What we offer

• Private Health Insurance.
• Pension Plan.
• Paid Time Off.
• Hybrid Work Model.
• Training & Development.