Smart Home Installation & Technical Training Specialist

About the role

The Smart Home Installation & Technical Training Specialist will join Mainlogix Technology Inc. in Lagos on a full‑time basis, working in a hybrid model that combines on‑site visits with remote tasks. The role focuses on installing, configuring, and testing smart home and IoT devices for residential and assisted‑living environments while delivering hands‑on training to customers and onsite staff.

Key responsibilities

• Perform site assessments, install hardware, configure devices and test integration with Mainlogix platforms.
• Document configurations, create user guides, and maintain accurate service records.
• Provide clear, practical training on system use, safety and basic maintenance to end‑users and staff.
• Coordinate installation schedules and collaborate with technical support, product, and customer success teams to resolve escalations and capture feedback.

Required profile

• Strong technical background in smart home systems, IoT devices and basic networking (Wi‑Fi, routers, gateways).
• Experience with hardware installation, system configuration, testing, troubleshooting and diagnostics.
• Ability to design and deliver technical training and produce user‑friendly documentation.
• Customer‑focused mindset with good communication and stakeholder management skills.
• Organised, able to manage multiple installations and maintain detailed documentation.

Required skills

• Smart home systems
• IoT devices
• Networking basics (Wi‑Fi, routers, gateways)
• Hardware installation
• System configuration
• Testing and troubleshooting
• Diagnostics