Receptionist / Membership & Concierge Coordinator

About the role

A premium hospitality employer in Maitama, Abuja is looking for a polished, customer-focused and highly organised Receptionist / Membership & Concierge Coordinator. The role is the first point of contact for members, guests and visitors, coordinating memberships, reservations, concierge services and administrative support. It reports to the Membership & Guest Experience Manager and is full-time.

Key responsibilities

• Welcome members, guests and visitors and manage front desk operations such as visitor registration and telephone inquiries.
• Coordinate bookings and reservations for facilities, wellness services, dining, meetings, events and member activities.
• Handle membership inquiries, schedule club tours, support onboarding and give accurate information on membership offerings.
• Maintain member profiles, preferences, attendance records and communication history in the CRM system.
• Coordinate concierge requests such as reservations, guest passes, special arrangements, transportation and personalised services.
• Monitor guest access, enforce membership policies and security procedures, and resolve member concerns promptly, escalating complex matters where needed.
• Liaise with internal departments, keep reception areas clean and presentable, process correspondence and file documents.
• Prepare daily reports on member activities, bookings and visitor logs, and support member engagement events.
• Ensure confidentiality of member information and perform other duties assigned by management.

Required profile

• Bachelor's degree or HND in Hospitality Management, Business Administration, Mass Communication, Customer Service Management or a related field.
• 3-5 years of experience in reception, concierge, guest relations, customer service or front office operations in hospitality, luxury lifestyle, aviation, healthcare or premium service environments.
• Must reside in Abuja or be willing to relocate.
• Flexible hours, including weekends or public holidays when operationally required.

Required skills

• Proficiency in Microsoft Office Suite and CRM or booking management systems.
• Excellent verbal and written communication, telephone etiquette and relationship management.
• Strong organisation, attention to detail, problem solving and discretion.

Candidates apply by sending their CV by email to the employer, quoting the position title in the subject line; only shortlisted candidates will be contacted.