Product Relations Officer

About the role

iLotBet is hiring a Product Relations officer in Lagos (Marina) to onboard and support its agents. The role covers training, relationship building, field monitoring and reporting, and is open to entry-level candidates.

Key responsibilities

• Onboard and train new agents on the company's products and services, including features and operational procedures.
• Build and maintain strong relationships with agents through regular follow-ups, engagement and support.
• Distribute promotional and branding materials to agents to improve brand visibility and drive customer engagement.
• Conduct routine field visits to monitor agents' sales performance, give guidance and identify areas for improvement.
• Prepare and submit weekly field activity reports covering agent engagement, sales performance, field observations and challenges.

Required profile

• HND in Business Administration, Marketing, Mass Communication or a related field.
• Previous experience in sales, marketing, product relations, field operations or customer relationship management is an added advantage.
• Good knowledge of customer engagement and relationship management practices.
• Ability to work effectively outside the office and with minimal supervision.

Required skills

• Basic understanding of POS operations, sales activities and agent management.
• Proficiency in Microsoft Office, especially Word and Excel.
• Good written and verbal communication skills and ability to prepare accurate activity reports.