Operations Officer

About the role

The Operations Officer ensures the smooth day‑to‑day functioning of the platform across markets. You will own processes, coordination, people, admin, tools, vendors and execution discipline, acting as a key operational hub for the team.

Key responsibilities

• Own operational delivery and coordination across functions, keeping work on schedule.
• Manage hiring support, onboarding, staff coordination and maintain team records.
• Act as the operational counter‑approver in the company’s dual‑control payment process.
• Oversee operational tools, subscriptions and vendor relationships without lapses.
• Supervise the customer support function and ensure service level targets are met.
• Document and maintain key processes and standard operating procedures.

Required profile

• Bachelor’s degree in Business Administration, Operations, Management or a related field.
• At least 3 years of experience in operations, project or office management, preferably in a startup, technology or media environment.
• Strong organization, coordination and people‑management abilities.
• Sound judgment for a counter‑approval role and high discretion.
• Fluent English, written and spoken.
• Self‑directed, reliable and comfortable owning outcomes with minimal supervision.

Required skills

• Microsoft 365
• Google Workspace
• Asana
• Trello
• ClickUp