Operational Manager – Fast Food Restaurant

About the role

We are looking for an Operational Manager to lead the day‑to‑day activities of our fast‑food restaurant in Ajah (Badore), Lagos. The role combines staff leadership, customer service excellence and financial oversight to ensure smooth, profitable operations.

Key responsibilities

• Manage daily restaurant operations and maintain high service standards.
• Lead, coach and supervise staff, creating schedules and planning workforce.
• Address customer concerns promptly and ensure a positive dining experience.
• Maintain food quality, hygiene and operational standards.
• Control inventory, reduce waste and oversee stock ordering.
• Prepare sales reports, cash reconciliation and other operational metrics.
• Monitor costs and implement strategies to improve profitability.
• Collaborate with HR, Procurement, Finance and other departments to meet business objectives.

Required profile

• Bachelor’s degree in Hospitality Management, Business Administration or a related field.
• Minimum 5 years experience in hospitality, with at least 3 years in a restaurant setting.
• Experience in a reputable fast‑food chain, QSR, Chinese or fine‑dining restaurant is highly desirable.
• Strong leadership, communication and people‑management abilities.
• Good analytical, financial and problem‑solving capabilities.

Required skills

• Proficiency in Microsoft Office.
• Experience with POS systems.

What we offer

• Competitive monthly salary ranging from NGN 300,000 to NGN 400,000.
• Full‑time permanent position in a growing fast‑food brand.