Head of Customer Acquisition & Delivery

About the role

The Head of Customer Acquisition & Delivery will lead sustainable growth of the customer base, load expansion and revenue generation for a leading electricity distribution company in Nigeria.

Key responsibilities

• Develop and execute structured prospecting strategies to acquire new high‑value customers and achieve load (MW) and revenue targets.
• Map high‑growth corridors, engage estates, industrial clusters and commercial hubs, and secure early visibility ahead of competitors.
• Oversee prospect generation, qualification, pipeline management and conversion through connection and billing.
• Collaborate with technical, commercial and metering teams to ensure seamless onboarding and alignment with capacity.
• Build strategic relationships with developers and estate managers to secure early access to new developments.
• Track pipeline performance, conversion rates, load growth and revenue, providing regular reports to management.

Required profile

• B.Sc. in Economics, Business Administration, Engineering or related finance discipline; postgraduate degree (e.g., MBA) is a plus.
• 12‑15 years of relevant experience with at least 5 years in a management role, preferably in electricity distribution or related utilities.
• Proven track record of driving customer acquisition, load expansion and revenue growth.