Front Desk Officer

About the role

The Front Desk Officer will be the first point of contact for guests at Boston Hills Resort and Hotel, ensuring smooth check‑in and check‑out processes and delivering excellent customer service.

Key responsibilities

• Welcome guests, manage check‑ins and check‑outs, and confirm payment before issuing room keys.
• Handle reservations received by phone, online, or in person and explain room rates, facilities, and policies.
• Process payments accurately, issue receipts, and maintain complete transaction records.
• Maintain confidential guest information and accurate occupancy records.
• Respond promptly to guest inquiries and complaints, escalating issues when necessary.
• Coordinate with housekeeping and maintenance to ensure rooms are ready.
• Prepare daily occupancy, reservation, and payment reports.
• Keep the reception area clean and provide clear handover notes at each shift change.

Required profile

• Minimum of 5 years of experience in hotel reception or customer service.
• Strong communication, organisational, and basic computer skills.
• Professional appearance, honesty, and a welcoming attitude.
• Availability to work shifts, weekends, and public holidays.

Required skills

• Cash handling
• Hotel management/reservation system usage