Front Desk Officer (Hotel Reception)

About the role

The Front Desk Officer will be the first point of contact for guests at Teestone Hotel and Apartment, delivering warm hospitality and efficient service. This role ensures smooth check‑in and check‑out processes while supporting overall guest satisfaction.

Key responsibilities

• Welcome guests, manage check‑in and check‑out procedures promptly.
• Handle room reservations, cancellations and modifications.
• Answer phone calls, emails and guest inquiries in a professional manner.
• Provide information on hotel services, facilities and local attractions.
• Address guest requests, complaints and concerns, escalating when necessary.
• Maintain accurate guest records and update the reservation system.
• Process payments, issue receipts and reconcile daily transactions.
• Coordinate with housekeeping, maintenance and other departments to fulfill guest needs.
• Keep the reception area clean, organized and presentable.
• Monitor room availability and occupancy status.

Required profile

• Minimum HND or Bachelor’s degree in Hospitality Management, Business Administration or a related field.
• Previous experience in a front‑desk, receptionist or customer‑service role is an advantage.
• Strong communication, interpersonal and problem‑solving abilities.
• Professional appearance, positive attitude and flexibility to work shifts, weekends and public holidays.

Required skills

• Proficiency in Microsoft Office.
• Experience with hotel management software.