Fraud Manager – West Africa

About the role

M-KOPA is seeking a Fraud Manager for West Africa to lead the end‑to‑end consumer fraud risk function. You will design prevention systems, drive analytical detection, oversee investigations and shape mitigation strategies for a portfolio that protects 7 million customers.

Key responsibilities

• Develop and own country‑wide fraud prevention policies and detection systems, integrating data analytics, technology solutions and field investigations.
• Lead a cross‑functional team of investigators and analysts, set and monitor KPIs, and ensure cost‑effective decision‑making.
• Partner with Legal, Internal Audit and Product teams to progress criminal investigations and disciplinary proceedings.
• Embed a fraud‑awareness culture through formal training, control‑gap assessments and continuous communication.
• Build and maintain detection solutions that anticipate systemic fraud risks before they materialise.

Required profile

• 5+ years of demonstrable experience in fraud risk prevention, detection, or investigation.
• Proven ability to lead and develop investigative or analytical teams.
• Strong analytical mindset with experience translating data insights into actionable controls.
• Excellent collaboration skills with legal, audit and product functions.

Required skills