Facilities Management Coordinator (Remote)

About the role

A client is looking for a Facilities Management Coordinator to act as the operational backbone of a fast-paced facilities management team. The coordinator receives work orders from corporate clients and dispatches qualified vendors to handle tasks such as unclogging toilets and replacing light fixtures across the country. The role suits someone who thrives on autonomy, critical thinking and problem solving, and manages the full lifecycle of service requests, from approval to invoicing, with minimal supervision.

The schedule is remote, full time, Monday to Friday, 9:00 AM to 5:00 PM Eastern Time, with a 1-hour unpaid break (40 work hours per week).

Key responsibilities

• Receive and process work orders from corporate clients for facilities maintenance and repair
• Dispatch work orders to qualified vendors in the right city and trade category
• Coordinate service delivery with vendors by phone, email and client portals
• Determine whether work can be done within budget or if a proposal is needed, then submit proposals and manage approvals
• Arrange return visits for approved work and ensure completion within scope
• Process invoicing to clients after job completion
• Handle day-to-day operations, respond to client and vendor inquiries, and keep accurate records in company portals

Required profile

• Proven experience in facilities management or facilities services coordination
• Understanding of general maintenance trades: plumbing, electrical, HVAC and handyman services
• Ability to work autonomously with minimal supervision
• Strong critical thinking, problem-solving and written and verbal communication skills
• Experience managing work orders, proposals and invoicing
• Comfortable using portals, email and multiple software platforms
• Availability Monday to Friday, 9:00 AM to 5:00 PM Central Time
• Nice to have: experience with quick service restaurants, retail or commercial clients, and experience with third-party service coordination or vendor management

What we offer

• Permanent work from home
• Immediate hiring
• Health insurance coverage

Applicants apply through the "Apply" button, which includes assessment questions, a technical check and a voice recording; the hourly pay rate is set during the application process.