Customer Service Personnel

About the role

The Customer Service Personnel will attend to customers’ inquiries, orders, and complaints professionally. They will provide information about the company’s yogurt products, prices, and flavours while ensuring accurate and prompt order processing.

Key responsibilities

• Receive and process customer orders accurately and promptly.
• Provide product information, including prices and available flavours.
• Handle complaints and resolve issues effectively.
• Maintain good relationships with existing customers and encourage repeat purchases.
• Follow up with customers to obtain feedback on product quality and service delivery.
• Communicate customer feedback and complaints to the appropriate department.
• Work closely with sales and production teams to ensure timely order fulfilment.
• Maintain proper records of customer orders, inquiries, and complaints.
• Assist in promoting the company’s products and attracting new customers.

Required profile

• Professional attitude when dealing with customers.
• Ability to maintain relationships and encourage repeat business.
• Attention to detail in record‑keeping and order processing.