Telesales and Customer Support Officer
EduLight Consulting Limited (ECL 5.0) · Ibadan
Job description
About the role
AI Skills Academy is seeking a results‑driven professional to convert prospective learners, recover expired subscriptions and support enrolled learners. The role involves proactive outreach and handling learner enquiries across multiple channels.
Key responsibilities
- Call people who registered or initiated enrollment but did not complete payment.
- Follow up with learners whose subscriptions have expired and encourage renewal.
- Invite learners to live classes, workshops and special academy events.
- Respond to learner enquiries via calls, WhatsApp and other support channels.
- Collect and document feedback, objections and recurring customer problems.
- Maintain accurate records of calls, follow‑ups, payments, renewals and feedback.
- Submit weekly reports showing sales performance and customer insights.
Required profile
- Strong spoken and written English.
- Persuasive telephone sales ability.
Required skills
- Spreadsheets
- CRM systems
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Published 14 hours ago
Expires 1 month from now
5 views · 0 interested
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EduLight Consulting Limited (ECL 5.0)
Ibadan
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