Customer Support Associate

About the role

LemFi is building a financial ecosystem for the Global South and needs empathetic, detail‑oriented people to join its growing Customer Support team. As a Customer Support Associate you will be the first point of contact for users facing issues with transfers, accounts, and other products.

Key responsibilities

• Respond to customer inquiries via chat, email and other channels, providing clear and compassionate solutions.
• Own each case from first contact to resolution, escalating when necessary and ensuring follow‑up so nothing falls through the cracks.
• Identify recurring patterns in complaints, flag them to the team lead and suggest root‑cause improvements.
• Maintain accurate customer records and interaction logs for team use.

Required profile

• Undergraduate degree (any discipline) or postgraduate qualification.
• Zero to two years of work experience; fresh graduates are welcome.
• Exceptional written and spoken English with a warm, concise style.
• Strong attention to detail, ability to handle multiple conversations simultaneously, and a customer‑obsessed mindset.

Required skills

• Proficiency with Google Workspace.
• Experience using CRM or ticketing platforms.
• Comfort with modern digital tools and quick learning of new systems.