Call Center Sales Trainer

About the role

UNATEUS is looking for an experienced Call Center Sales Trainer to develop and elevate the performance of its sales operators. You will work closely with team leaders and management to ensure that training translates into measurable sales results.

Key responsibilities

• Deliver training on core sales techniques including opening, probing, presentation, objection handling, closing, upselling and cross‑selling.
• Conduct practical exercises, role‑plays and knowledge checks to reinforce learning.
• Listen to live calls, pinpoint specific sales mistakes and provide direct, actionable feedback.
• Retest operators after coaching to verify skill improvement and make evidence‑based readiness recommendations.
• Collaborate with Team Leaders and Call Center management to address recurring performance gaps.
• Track training outcomes and report pass/fail rates, skill weaknesses and improvements.

Required profile

• Minimum 3 years of experience training sales or call‑center teams.
• Deep understanding of phone sales, customer psychology and conversion techniques.
• Proven ability to demonstrate sales techniques and identify exact points where a sale is lost.
• Strong observation and feedback skills without humiliating trainees.
• Results‑oriented mindset focused on changing behaviour and boosting performance.