Customer Service Executive

About the role

The Customer Service Executive will handle client and patient enquiries, provide accurate information on diagnostic services, and ensure a high level of customer satisfaction.

Key responsibilities

• Attend to customer and patient enquiries professionally and promptly.
• Provide accurate information about the company’s services and diagnostic offerings.
• Manage complaints, feedback, and service-related concerns effectively.
• Coordinate customer interactions and follow up on unresolved issues.
• Maintain accurate customer records and documentation.
• Liaise with relevant departments to ensure efficient service delivery.
• Support client relationship management and contribute to customer satisfaction.

Required profile

• A Bachelor’s degree or HND in Business Administration, Mass Communication, or a related field.
• Excellent verbal and written communication skills.
• Strong interpersonal, organizational, and problem‑solving abilities.
• A customer‑oriented attitude with the ability to remain professional under pressure.
• Good computer skills and familiarity with customer service tools.
• Experience in Health Maintenance Organization (HMO) operations is an added advantage.
• Must reside in Abuja.
• Previous experience in customer service, preferably in healthcare or diagnostics, is desirable.