Customer Service Associate
Tm Gaming Networks Limited · Abuja
Job description
About the role
Join Tm Gaming Networks Limited as a Customer Service Associate, providing support across multiple channels to our gaming customers in Abuja.
Key responsibilities
- Respond to customer queries via phone, live chat, email and social media.
- Log, track and escalate cases using the service desk while keeping customers updated.
- Guide customers through self‑service resources and perform simple troubleshooting.
- Manage and prioritize multiple open cases and follow internal escalation procedures.
Required profile
- OND in any field with at least 1 year of customer service experience (including internships, NYSC placements or part‑time roles).
- Strong spoken and written English; knowledge of local languages is a plus.
- Willingness to work rotating shifts, including weekends and public holidays.
- Patience, empathy and a calm attitude when dealing with frustrated customers.
Required skills
- Familiarity with support tools such as Freshdesk, Zendesk or Jira.
- Comfortable using social media platforms and basic computer tools.
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Published 15 hours ago
Expires 1 month from now
8 views · 0 interested
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Tm Gaming Networks Limited
Abuja