Client Relations Assistant

About the role

The Client Relations Officer builds and maintains positive relationships with clients, responds to enquiries, addresses client concerns and ensures a high level of customer satisfaction. It is an entry-level position suitable for candidates with 0-2 years of experience who have good communication, interpersonal and problem-solving skills.

Key responsibilities

• Communicate with clients by phone, email and other channels
• Respond promptly and professionally to client enquiries and complaints
• Build and maintain strong relationships with existing and potential clients
• Assist clients with information on the organisation's products and services
• Follow up with clients so their needs and concerns are addressed
• Maintain accurate records of client interactions and feedback
• Escalate complex issues to the appropriate supervisor or department
• Support the team in meeting client satisfaction and retention targets
• Collect and share client feedback to improve services
• Perform other duties assigned by the supervisor

Required profile

• 0-2 years of experience
• Entry-level position
• Good communication, interpersonal and problem-solving skills