Case Worker - Protection Interventions

About the role

The Case Worker is an entry-level support assistant within the Protection Interventions team, managing the full lifecycle of cases involving vulnerable populations. The role ensures that identified cases are enrolled in Psychosocial Support (PSS) activities and oversees processes ranging from child abuse and neglect to labor exploitation, family restoration and human trafficking, guiding each case from intake through follow-up to closure.

Key responsibilities

• Facilitate the enrollment of identified protection cases, including children and families, into PSS activities and support programs.
• Monitor and track each case from identification through active follow-up to successful closure.
• Manage case types such as child abuse, neglect, labor exploitation, family restoration and human trafficking in line with ethical standards.
• Maintain accurate, up-to-date digital records and files using standard office productivity tools.
• Ensure strict confidentiality and discretion with sensitive client information and internal case documentation.
• Identify and mitigate risks associated with case management to protect clients and the organization.
• Collaborate with colleagues and external partners to coordinate support services for vulnerable populations.
• Prepare reports, documents and correspondence using Microsoft Office or Google Workspace.