Café Manager

About the role

A reliable, organised and experienced Café Manager is sought to lead daily operations. The role is hands-on, with an active presence on the floor, and covers team supervision, customer service, stock and cash control. The advertised salary is 300,000 to 400,000 net.

Key responsibilities

• Oversee opening, service and closing procedures, and make sure drinks and food meet approved recipes, portion sizes and presentation standards
• Keep the café clean, welcoming and organised; resolve customer complaints professionally and promptly; monitor equipment and report maintenance issues
• Prepare staff rotas, manage shift coverage and support the team during busy periods
• Monitor attendance, punctuality, appearance and performance; train staff on service standards, recipes, hygiene and operating procedures; conduct team briefings and address performance concerns fairly
• Enter every order into the POS before preparation, reconcile cash, card and transfer payments against POS records at each handover and daily close, and verify transfers through approved payment channels
• Check that discounts, refunds and voids follow the owner's approval process, and report shortages, discrepancies and unusual transactions promptly
• Keep accurate records of approved expenses and petty cash
• Carry out daily checks of high-value ingredients and regular full stock counts, compare usage with sales and recipes, record wastage and remakes, check deliveries against orders and invoices, and submit purchase requests
• Submit a daily report on sales, expenses, cash reconciliation, stock discrepancies and operational issues, track sales targets and monitor customer feedback

Required profile

• At least two years of supervisory or management experience in a café, restaurant or hospitality business
• Ability to work calmly during busy service periods
• Understanding of food hygiene and safe storage practices
• Coffee and matcha service knowledge is an advantage
• Preferably a female candidate

Required skills

• Practical experience using POS systems, reconciling sales and managing inventory
• Ability to use spreadsheets and prepare clear reports