Branch Manager (Media)

About the role

We are looking for a results‑driven operational leader to manage our media branch in Lekki, Lagos. The Branch Manager will own daily operations, drive revenue, and ensure an exceptional customer experience.

Key responsibilities

• Drive sales strategies to meet monthly revenue targets and expand client relationships.
• Lead, mentor and supervise branch staff, fostering a high‑performance, customer‑focused culture.
• Oversee daily workflow, enforce SOPs, resolve operational bottlenecks and maintain quality standards.
• Manage branch budgets, monitor expenses, ensure inventory accuracy and prevent losses.
• Handle escalated client inquiries and complaints, building long‑term loyalty.
• Prepare regular operational, financial and sales reports with actionable insights for senior management.

Required profile

• Bachelor’s degree in Business Administration, Management, Marketing or related field.
• 3–5+ years of experience in branch, store or retail operations management.
• Strong commercial acumen with proven sales and revenue management abilities.
• Demonstrated team leadership, conflict resolution and decision‑making skills.
• High attention to operational detail, inventory management and process control.

Required skills

• POS systems
• MS Office
• Google Workspace
• Operational tools