Customer Experience Officer (Media)
diversitytalentrecruitment · Lagos
Job description
About the role
We are seeking an energetic and welcoming Customer Experience Officer to be the face and voice of our media studio. You will greet clients, guide them through our services, and ensure every visitor leaves with a smile.
Key responsibilities
- Welcome walk‑in clients, introduce services/packages and assist with bookings.
- Handle phone calls, messages and social‑media inquiries professionally.
- Manage client check‑ins, coordinate appointments and minimise wait times.
- Address client feedback or complaints promptly to maintain high satisfaction.
- Maintain an organized reception area and manage basic sales desk records.
Required profile
- OND, HND or Bachelor’s degree in any discipline.
- 1–2 years experience in customer service, front desk, hospitality or client relations.
- Excellent oral and written communication with a friendly personality.
- Strong problem‑solving ability and calm under pressure.
- Well‑groomed, presentable and punctual.
Required skills
- Basic computer literacy (MS Office, Google Workspace).
- Experience with POS/CRM tools.
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Published 1 hour ago
Expires 1 month from now
2 views · 0 interested
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diversitytalentrecruitment
Lagos