Bank Teller – Customer Service & Cash Handling

About the role

Catilas Resources Limited is recruiting a Bank Teller for a leading commercial bank. The role involves direct interaction with customers, handling cash and cheque transactions, and ensuring accurate record‑keeping.

Key responsibilities

• Accept cash deposits, process withdrawals and handle currency exchanges.
• Receive and cash cheques, verify authenticity and update account records.
• Provide customer service by answering inquiries, resolving transaction issues and promoting bank products.
• Record all transactions in the bank’s computer system and maintain up‑to‑date customer information.
• Balance the cash drawer at the end of each day and reconcile records with actual cash on hand.
• Ensure compliance with AML, KYC and other banking regulations.
• Identify cross‑selling opportunities for savings accounts, fixed deposits or credit cards.
• Follow security protocols and report any suspicious activity.

Required profile

• OND (Ordinary National Diploma) in any field with at least lower credit.
• Strong time‑management, communication and customer‑service abilities.
• High level of accountability, efficiency and accuracy.
• Integrity and strong people skills.

Required skills

• Proficiency in Microsoft Excel.
• Proficiency in Microsoft Word.