Apartment Manager (Replacement Credit)

About the role

The Apartment Manager oversees the daily operations of nine apartments, the reception, kitchen, bar, laundry, outdoor areas and guest services. The manager coordinates staff, maintains high service standards, manages operational expenses and inventory, and ensures every guest has a comfortable, safe and satisfactory stay.

Key responsibilities

• Oversee day-to-day operations, keep apartments and common areas clean and ready, and make sure check-in, check-out, reservations and payments are handled correctly
• Welcome guests, respond promptly to enquiries, complaints and emergencies, protect guest privacy and follow up on feedback
• Supervise front desk officers, cleaners, kitchen staff, bartenders and security; prepare schedules, train staff and handle performance issues
• Oversee food and drink quality, hygiene and sales, and minimise waste and stock loss
• Monitor stock, keep accurate records, approve purchases and verify deliveries
• Monitor income and expenses, file receipts and invoices, reconcile daily transactions and submit regular reports
• Report faults, maintain a maintenance log, ensure compliance with hygiene, fire safety and security procedures, and report accidents or theft
• Keep accurate records of reservations, guests, payments, inventory, maintenance and incidents, and prepare daily, weekly and monthly reports

Required profile

• Minimum OND in hospitality management, business administration, hotel management or a related field
• 1-2 years of experience in hospitality, hotel, short-let apartment, restaurant or facility operations
• Previous supervisory or management experience preferred
• Experience with inventory, expense management and financial record-keeping
• Strong written and verbal communication skills

Required skills

• Good knowledge of Microsoft Excel, WhatsApp Business and basic digital record systems

What we offer

• Salary of 170,000 net per month
• Accommodation and performance bonus