Workshop Supervisor

About the role

The Workshop Supervisor will lead the daily operations of the automotive service workshop, ensuring efficient workflow, high‑quality repairs, and safety compliance. Reporting to the Managing Director, you will coordinate mechanics, technicians, and support staff to meet service targets.

Key responsibilities

• Supervise daily activities of mechanics, technicians, and support staff, assigning jobs based on skill strengths.
• Create and manage daily duty rosters to guarantee proper manpower coverage.
• Conduct morning huddles with the MD to align on vehicle schedules and new arrivals.
• Assist and perform complex vehicle diagnostics, ensuring repairs meet manufacturer standards.
• Conduct final quality checks, road tests, and sign off job cards before vehicle release.
• Enforce workshop safety, cleanliness, 5S, and PPE compliance.
• Maintain, calibrate, and schedule preventive maintenance for workshop tools and equipment.
• Manage inventory of spare parts, consumables, and workshop tools.
• Prepare cost estimates, submit progress reports, and track technician productivity and first‑time‑fix rates.
• Handle customer escalations, liaise with Service Advisors, and train junior technicians.

Required profile

• BSc degree (any discipline).
• Minimum 1 year of experience in a similar workshop supervisory role.
• Strong understanding of automotive diagnostics and workshop operations.

Required skills

• Vehicle diagnostics and complex fault analysis.
• Workshop tool maintenance and equipment calibration.
• Preventive maintenance planning.
• Inventory management of spare parts and consumables.
• Cost estimation and reporting.
• Productivity tracking and first‑time‑fix analysis.
• Safety compliance (5S, PPE).