Virtual Banker for Africa-China Banking
Standard Bank Group · Lagos
Job description
About the role
The Virtual Banker will handle customer complaints and complex queries for Africa‑China Banking clients, ensuring a consistent and positive brand experience.
Key responsibilities
- Effectively resolve customer complaints and complex queries.
- Follow complaint management and dispute resolution processes to minimise reputational risk and customer attrition.
Required profile
- B.Sc in Social Science or related field; Masters or professional certifications are a plus.
- 1‑3 years of experience in operations, call centre, helpdesk, or project implementation, preferably in telecommunications support.
- Mandarin speaking and understanding of Stanbic IBTC’s products and services.
- Knowledge of credit procedures, policies and standards, and strong computer literacy.
Required skills
- Mandarin language proficiency.
- Microsoft Word, Excel and PowerPoint.
- Banking processes and procedures, customer understanding, and product knowledge.
- Active listening and query resolution.
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Published 16 hours ago
Expires 1 month from now
2 views · 0 interested
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Standard Bank Group
Lagos