Customer Service Officer

About the role

The Customer Service Officer will act as the primary point of contact for clients, handling communications via WhatsApp, email, and phone. The role focuses on delivering professional, high‑quality service to a diverse, international client base.

Key responsibilities

• Respond promptly to client inquiries through WhatsApp, email, and phone, adapting to each client’s preferred channel.
• Draft clear, grammatically correct business emails and letters to owners and top‑level professionals across various sectors.
• Conduct telephone conversations with clients worldwide, presenting a confident and competent image.
• Prepare persuasive proposals and presentations to secure new business deals.
• Promote the company’s brand by delivering outstanding customer service to clients from varied backgrounds.

Required profile

• Bachelor’s degree in any related discipline.
• Excellent written and spoken English with the ability to make a strong first impression during phone interviews.
• Fast, accurate typing skills for composing business correspondence.
• Strong verbal communication and the ability to interact with top‑level personalities.
• Enthusiastic, friendly, and skilled at building relationships.