Customer Service Representative

About the role

We are looking for a motivated Customer Service Representative to join our travel agency in Abuja. You will be the first point of contact for clients, providing information on bookings, services and handling inquiries both in person and remotely.

Key responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and in person.
• Provide accurate information on travel services, bookings, and agency offerings.
• Resolve client complaints and concerns efficiently, escalating complex issues when necessary.
• Support clients with basic booking inquiries, changes, and follow‑ups in coordination with the ticketing team.
• Maintain accurate records of client interactions in the CRM system.
• Build positive relationships with clients to encourage trust and repeat business.
• Follow up with clients to ensure satisfaction after service delivery.
• Collaborate with other departments to meet client needs promptly.

Required profile

• Good communication and interpersonal skills.
• Friendly and professional attitude.
• Good problem‑solving abilities.
• Customer service experience is an advantage.
• Basic computer skills.
• Residing in Wuye, Jahi, or Wuse (Abuja) is strongly preferred.
• Ability to multitask and remain calm under pressure.