Collections Agent

About the role

The Collections Agent will manage delinquent loan accounts, engaging customers through approved channels to recover outstanding payments. The role focuses on early‑stage and mid‑stage arrears, aiming for high recovery rates while complying with internal policies and regulatory guidelines.

Key responsibilities

• Manage an assigned portfolio of delinquent loan accounts and follow up on overdue payments promptly.
• Contact customers via approved communication channels to negotiate repayment and secure commitments.
• Document all interactions, agreements, and case updates accurately in the system.
• Monitor Promise‑to‑Pay (PTP) commitments, ensuring conversion and reducing rollovers.
• Escalate high‑risk or unresolved accounts according to internal recovery policies.
• Meet daily, weekly, and monthly recovery and productivity targets while adhering to regulatory and internal guidelines.

Required profile

• 1–2 years of experience in loan collections, credit control, or call‑center operations.
• Strong negotiation, persuasion, and objection‑handling abilities.
• Excellent verbal communication and interpersonal skills.
• Ability to follow structured workflows and operating procedures.
• High level of integrity and confidentiality when handling customer data.

Required skills

• Experience with CRM systems.
• Familiarity with loan management or call‑management platforms.

What we offer

• Culture that puts people first, values diverse opinions, and promotes well‑being.
• Learning environment with knowledge sharing, training, and internal technical talks.
• Attractive salary, pension, health insurance, annual bonus, and additional benefits.