Aftersales Support Associate

About the role

The Aftersales Support Associate will act as the primary point of contact for customers after a sale or service delivery, ensuring issues are resolved promptly and satisfaction is maintained. Based in Abuja, the role involves coordinating with internal teams to deliver seamless post‑sale support.

Key responsibilities

• Receive, document and track customer enquiries, complaints and service requests.
• Coordinate resolution of issues with relevant departments such as installation, repair and maintenance teams.
• Follow up on installations, repairs, replacements and routine maintenance activities.
• Maintain accurate records of customer interactions and service histories.
• Monitor outstanding issues and conduct regular customer satisfaction follow‑ups.
• Escalate complex or unresolved cases to senior management.
• Prepare reports on complaint trends and resolution outcomes.
• Identify recurring concerns and support retention initiatives.

Required profile

• BSc degree (any discipline).
• Minimum two years of experience in a similar aftersales or customer support role.
• Strong written and verbal communication skills.
• Ability to work collaboratively with cross‑functional teams.

Required skills

What we offer

• Competitive monthly salary ranging from NGN 150,000 to NGN 250,000.