Bank Teller – Customer Care Officer

About the role

Catilas Resources Limited is recruiting on behalf of a leading commercial bank to hire motivated Customer Care Officers who will serve as bank tellers. The role involves direct interaction with customers, handling cash transactions and providing support for banking products.

Key responsibilities

• Respond to customer inquiries via phone, email and face‑to‑face, providing information on banking products, policies and procedures.
• Process deposits, withdrawals, transfers, payments and issue cheques, drafts and other banking instruments with accuracy.
• Reconcile daily transactions, balance cash drawers and identify counterfeit notes or suspicious activity.
• Resolve complaints promptly, investigate discrepancies and support customers with online and mobile banking issues.
• Facilitate account opening, loan applications and card issuance, and assist with order placements and transaction tracking.
• Educate customers on product features, cross‑sell additional banking services and maintain accurate records in the banking database.

Required profile

• Ordinary National Diploma (OND) in any field with at least a Lower Credit.
• Candidate must be 25 years old as of last birthday.
• Banking operations experience is an advantage.
• High level of accountability, efficiency and professionalism.

Required skills

• Proficiency in Microsoft Excel.
• Proficiency in Microsoft Word.
• Proficiency in Microsoft Outlook.

What we offer

• Attractive salary package.
• Health Maintenance Organization (HMO) coverage.
• Pension scheme.
• Leave entitlements and 13‑month allowance.