Head of Retail Operations

About the role

The Head of Retail Operations will lead Montaigne Place’s network of luxury retail stores, ensuring each outlet delivers on operational, sales, and customer experience targets. This senior position reports directly to senior leadership and is responsible for shaping the operational strategy across all locations.

Key responsibilities

• Oversee day‑to‑day retail management for over 23 stores.
• Analyze performance metrics and implement improvements to boost sales and efficiency.
• Optimize store processes, inventory flow, and staffing models.
• Develop and execute operational strategies that align with the company’s growth objectives.
• Lead, coach, and develop a multidisciplinary retail operations team.

Required profile

• Extensive experience in retail operations and operations management.
• Strong analytical ability to assess and improve store performance.
• Proven track record in delivering superior customer service.
• Experience managing teams and fostering collaboration.
• Bachelor’s degree in Business Administration, Retail Management, or a related field.
• Background in the luxury retail sector is a strong advantage.

Required skills