Head of IT & Business Innovation

About the role

The Head of IT & Business Innovation will shape the technology roadmap to support and accelerate the company’s service offerings. Reporting to senior leadership, you will drive data protection, information security, and the integration of emerging technologies across the organization.

Key responsibilities

• Define and align the technology strategy with the overall business objectives.
• Lead data management, information security, and risk management initiatives.
• Prepare executive‑level presentations, business cases and reports that translate complex data into clear insights.
• Design, develop, operate and support a comprehensive ITSM landscape based on best‑practice processes.
• Guide the adoption of emerging technologies to enhance support services.
• Develop and control the annual IT and operations budget, ensuring alignment with strategic goals.
• Improve the maturity of the support hub to boost efficiency and foster innovation.
• Oversee IT operations including service management, vendor and customer management, data centre, telecommunications and security.

Required profile

• B.Sc or HND in Computer Science or a related field.
• Minimum 7 years of experience in IT solutions within a technology services organization.
• Proven experience managing teams of ten or more professionals.
• Demonstrated ability to manage complex IT projects and use business capability modeling.
• Strong track record of delivering measurable KPIs such as system uptime, incident response, and customer satisfaction.

Required skills

• Cisco
• Sophos
• ITIL