Client Service Manager

About the role

The Client Service Manager will lead a team that works directly with brands, networks and other content providers to secure the content needed by our customers. This role ensures that client services are delivered in line with funding arrangements and supports clients in decision‑making.

Key responsibilities

• Manage the team responsible for acquiring content from brands, networks and other providers.
• Develop, monitor and coordinate client services according to funding agreements.
• Provide judgment and decision‑making support to clients.
• Stay updated on policy changes and assess their impact on the organisation and clients.
• Implement organisational goals within the client service function.
• Respond flexibly and creatively to meet individual client support needs.

Required profile

• 4–10 years of relevant work experience.
• Bachelor of Science (BSC) or Higher National Diploma (HND) holder.
• Self‑directed, takes initiative.
• Ability to keep abreast of policy changes and their implications.

Required skills

What we offer

• Leave allowance
• 13th month salary
• Health Maintenance Organization (HMO) coverage