TikTok Shop Support Representative

About the role

We are seeking a detail‑oriented TikTok Shop Support Representative to join TalentPop App’s remote e‑commerce team. You will be the primary point of contact for customers shopping through TikTok Shop, delivering fast, accurate assistance and helping keep our online store running smoothly.

Key responsibilities

• Respond to customer inquiries via TikTok Shop chat, email or phone, providing timely and accurate information.
• Assist with product questions, order processing, tracking, returns and issue resolution.
• Maintain and update product listings, inventory levels and order status within the TikTok Shop system.
• Collaborate with internal teams to ensure seamless operations and positive customer experiences.
• Stay up‑to‑date with TikTok Shop policies, trends and tools to improve store performance.

Required profile

• Excellent written and spoken English.
• Minimum 1 year of e‑commerce or customer service experience; TikTok Shop experience is a plus.
• Strong attention to detail, organized and proactive problem‑solver.
• Comfortable working in a fast‑paced, remote environment.

Required skills

• Familiarity with order management systems (IMS).
• Experience with online store platforms.
• Knowledge of the TikTok Shop platform.

What we offer

• Competitive pay with annual performance‑based increases.
• Paid time off and comprehensive health/dental coverage or a health stipend.
• Holiday bonuses and a fully remote work setup.
• Opportunities for growth as the company expands.