Customer Support Executive

About the role

The Customer Support Executive will act as the primary point of contact for assigned clients, handling enquiries across phone, email, WhatsApp and other channels. You will ensure client requirements are understood, communicated internally and met throughout campaigns and projects.

Key responsibilities

• Respond to client enquiries via phone, email, WhatsApp and maintain professional relationships.
• Coordinate client requests with Operations, HR and other departments, and follow up on campaign deliverables.
• Track, resolve and escalate customer complaints promptly, maintaining detailed records of communications.
• Prepare client reports, campaign updates and assist with proposals, quotations and presentations.
• Collect client feedback, identify improvement opportunities and support post‑project follow‑up to ensure satisfaction.

Required profile

• OND, HND or Bachelor’s degree in Business Administration, Marketing, Mass Communication, Public Relations or related field.
• 1–3 years of experience in customer service, client service, account management, hospitality, advertising or events.

Required skills

• Proficiency in Microsoft Office.
• Proficiency in Google Workspace.