Technical Assistant

About the role

A Technical Assistant provides administrative, operational and technical support so that organizational projects, systems and day-to-day activities run smoothly. The position is based in Oyo and is listed as full time.

Key responsibilities

• Provide first-level technical support and resolve basic hardware, software and system issues.
• Assist in planning, coordinating and tracking technical projects to ensure they finish on time.
• Prepare, organize and maintain technical documents, reports, manuals and standard operating procedures.
• Support the setup, maintenance and monitoring of organizational systems, software and digital platforms.
• Collect, organize, update and maintain technical records, databases and project documentation.
• Identify, diagnose and escalate technical issues, and support system testing and quality checks.
• Help staff use systems and give basic training on software, tools and digital platforms.
• Monitor, maintain and coordinate the servicing of IT equipment and other technical resources.
• Work with technical, operations, product and administrative teams, and follow IT policies and data security standards.
• Stay up to date on new technologies and suggest process improvements.