State Business Manager - South-South Region

About the role

Airtel Africa is looking for a State Business Manager for the South-South region. The role plans, monitors and ensures achievement of customer and revenue market-share objectives for zonal operations by supervising and influencing multiple teams to deliver operational excellence in network operations, customer service, channel management and market expansion.

Key responsibilities

• Prepaid: identify and formulate zonal sales strategies to drive gross additions, monitor churn and grace periods, supervise acquisition health and activation compliance, and meet activation turnaround times
• Postpaid: same sales strategy and monitoring duties, plus achieve the zone's net revenue
• Develop customer service strategies to improve collections and bad debts performance, and propose and drive VAS up-selling
• Reduce recharge turnovers and first-bill churn, and deliver on channel satisfaction scores
• Audit and review channel partners and distributors for healthy ROI, and monitor timely disbursement of claims
• Design channel delight activities, expand distribution width and depth, and grow distribution across showrooms and dealer service agents
• Set up SIM selling and other retail outlets as a percentage of Easy Charge outlets, and expand Easy Charge outlets to match the planned number of active outlets
• Optimize network coverage and quality, including new site ROI and deployment, and reduce outages
• Improve showroom experience, provide standard infrastructure, upskill showroom staff and achieve employee engagement targets

Required profile

• Bachelor's degree in Management or related social sciences; MBA is an advantage
• Minimum 12 years' experience in retail sales, preferably in telecommunications, FMCG or manufacturing, with at least 4 years at middle management level
• Excellent relationship management, numerical acumen, analytical thinking, presentation and communication skills, and proven leadership
• Customer-centric, independent, confident, objective, detail-oriented and execution-focused

Required skills

• Extensive sales and business development experience with proven revenue generation and growth
• Excellent product knowledge
• Understanding and implementation of Route-to-Market and Go-to-Market strategies