Receptionist - Hair and Beauty Salon

About the role

Tasala HQ Hair and Beauty is hiring a full-time receptionist in Marina, Lagos. The role covers front-desk service, appointments, client administration and basic support to stylists and management.

Key responsibilities

• Greet clients warmly and make sure they feel welcomed and attended to
• Manage the salon's appointment system, schedule, confirm and adjust bookings
• Answer phone calls, reply to messages and handle client inquiries promptly
• Keep reception and waiting areas clean, organised and inviting
• Coordinate client check-in and check-out, including processing payments
• Keep accurate records of client visits and update the client database
• Support stylists and management with daily administrative tasks
• Promote salon services, retail products and ongoing promotions
• Handle customer complaints professionally and escalate them when needed

Required profile

• Previous experience in a customer-facing or reception role; salon or spa experience is an advantage
• Minimum of OND or equivalent education
• Friendly, proactive and customer-service oriented

Required skills

• Excellent verbal communication and interpersonal skills
• Good organisational and multitasking abilities
• Comfortable using booking software or digital scheduling tools
• Basic computer skills (email, spreadsheets, POS systems)