Product Lead, Vendor Operations

About the role

Chowdeck is an on-demand delivery service for Africa, delivering food, medicine, groceries and other packages through a platform that lets customers order from their favourite vendors. As Product Lead, Vendor Ops, you will own the products and workflows vendors rely on to run their businesses, and the tools teams use to keep live operations running smoothly. The role covers vendor onboarding and management, business tools, order operations, ads, wallets and other vendor financial workflows, with the right financial, risk and compliance controls in place. It sits at the intersection of product, operations and revenue, reporting to the Product Executive and leading a cross-functional product team.

Key responsibilities

• Own the vendor-facing product experience, including the Vendor Business App and Dashboard
• Drive vendor onboarding, store management, catalogue workflows and priority self-service capabilities
• Own the ads product strategy, advertiser value and sustainable monetisation
• Own vendor wallets, payouts, lending and the financial, risk and compliance controls around them
• Improve product so there is less friction across vendor, rider, agent and live-order operations
• Prepare vendors and operations for new cities and countries
• Set a single prioritised roadmap and spend time with vendors and operations teams to find where product gaps create manual work, delays or lost revenue
• Grow ads in partnership with the relevant teams while protecting advertiser value and the customer experience
• Deliver reliable wallet, payout and lending experiences with internal stakeholders and external partners
• Lead discovery, scoping, delivery and post-launch improvement, and judge impact using adoption, operational effort, order reliability, revenue and partner feedback

Required profile

• At least 6 years of product management experience, including significant ownership of B2B, marketplace, fintech or operational products
• Track record of leading products used by businesses or internal operations teams
• Strong prioritisation skills and ability to balance revenue, reliability, risk and user experience
• Comfort working across commercial, operational, financial and technical areas
• Able to turn scattered requests into reusable product capabilities
• Bonus: experience with merchant tools, advertising products, wallets, payouts or lending; experience improving workflows through self-service and automation; experience supporting expansion across markets

What we offer

• Competitive salary
• Full medical coverage
• MacBook Pro for work
• Housing assistance and lunch allowance